Shipping policy
Shipping
Our primary goal is to ensure all your orders get fulfilled as quickly as possible. However, we only ship within the USA (lower 48). Once an order has been placed, we typically ship your order within 1-2 business days with UPS or USPS. You should expect your items to arrive within 3-7 business days from the order date. If you have any questions or concerns, please do not hesitate to contact us!
Shipping Rates
Shipping rates are based on weight, cart value, and your location and will be computed at checkout, but you can always estimate shipping with the provided shipping cost calculator. We offer free shipping on certain orders based on basket size (exclusion may apply on certain bulky items and fresh products).
Shipment Tracking
You will receive a tracking number for your items as soon as your label is created, and you will be able to locate your shipment through UPS or USPS.
Order Protection / Shipping Protection
At checkout, customers may have the option to add Cozy Farm Order Protection powered by Navidium. This optional protection helps cover eligible orders in the event of loss, damage, or theft during transit.
If Order Protection is selected and purchased, customers must report the issue within 7 days of the marked delivery date or latest tracking update. Claims for lost, damaged, or stolen packages are subject to review and approval under our Order Protection guidelines.
If Order Protection is not purchased, Cozy Farm is not responsible for packages that are lost, stolen, or damaged after they have been shipped and handed off to the carrier, except where required by law.
To file a claim for a protected order, please contact us at info@mycozyfarm.com and include your order number, tracking number, and any supporting photos or details.
Cozy Farm reserves the right to determine whether a replacement, store credit, or refund will be issued for approved claims.
Order Protection Claims
If you purchased Order Protection at checkout, please contact us within 7 days for claims related to lost, damaged, or stolen packages. Approved claims may be resolved by replacement, store credit, or refund.
