FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

Our primary goal is to ensure all your orders get fulfilled as quickly as possible. However, we only ship within the USA (lower 48). Once an order has been placed, we typically ship your order within 1-2 business. We offer free shipping on every order. You should expect your items to arrive within 3-7 business days from the order date. If you have any questions or concerns, please do not hesitate to contact us!

WHAT PAYMENT METHODS CAN I USE?

We accept PayPal and most of the major credit cards: Visa, Mastercard, American Express, JCB, Discover, Diners Club, Elo and for ACCELERATED CHECKOUTS: Shop Pay, Apple Pay, Google Pay

HOW TO START A RETURN

To start a return, you can contact us at customers@mycozyfarm.com or reply to your order confirmation email specifying that you are requesting to return any item in your order. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customers@mycozyfarm.com.

DO YOU OFFER COUPONS?

We regularly offer coupons to our subscribed customers. Sign up and get a 15% discount code in your mail within a few minutes. Our subscribers receive monthly offers and exclusive savings opportunity.
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