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FAQs

WHAT IS COZY FARM?

Cozy Farm is a sustainable, family-owned natural food store that provides a healthy and carefully curated selection of organic groceries, personal care products, and household items. As a leading organic grocery store, we strive to offer our customers the best products that meet their organic, healthy, and sustainable lifestyle needs. At Cozy Farm, we take pride in being a healthy grocery store that caters to the growing demand for organic and sustainable products."

WHAT IS THE DELIVERY AREA FOR COZY FARM? 

Cozy Farm delivers to the contiguous 48 states of the United States.

WHAT ARE SHIPPING TIMES AND COSTS?

Our primary goal is to ensure all your orders get fulfilled as quickly as possible. However, we only ship within the USA (lower 48). Once an order has been placed, we typically ship your order within 1-2 business. You should expect your items to arrive within 3-5 business days from the order date. If you have any questions or concerns, please do not hesitate to contact us!
You can estimate shipping costs in the cart or at checkout.

WHAT PAYMENT METHODS CAN I USE?

We accept PayPal and most of the major credit cards:
Visa, Mastercard, American Express, JCB, Discover, Diners Club, Elo and for ACCELERATED CHECKOUTS: Shop Pay, Apple Pay, Google Pay.

HOW TO START A RETURN?

To start a return, you can contact us at info@mycozyfarm.com or reply to your order confirmation email specifying that you are requesting to return any item in your order. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mycozyfarm.com.
Remember though that given the nature of our products returns are limited to defective and wrong products. This because we do not want to resell food. We donate all our food returns to charity.

ARE THERE ANY SPECIAL DISCOUNTS FOR COZY FARM CUSTOMERS? 

We regularly offer coupons to our subscribed customers. Sign up and get a discount code in your mail within a few minutes. Our subscribers receive  monthly offers and exclusive savings opportunity.

HOW DOES COZY FARM CONTRIBUTE TO ITS COMMUNITY?

Cozy Farm donates unsellable but still useable foods to the   Homestead Soup kitchen, a non profit association that helps  those members of our community in need of a hot meal, regardless of circumstances. Their "No questions asked" policy insures anyone who comes to Homestead Soup Kitchen during serving times will receive a hot meal. In 2020, over 23,000 meals were served to underserved individuals and families in South Florida.

IS COZY FARM COMMITTED TO ECO-FRIENDLY AND SUSTAINABLE LIVING?

 

Yes, Cozy Farm is dedicated to promoting eco-friendly and sustainable living by sourcing only from trusted suppliers and providing eco-friendly packaging options.

CAN I ORDER IN BULK FROM COZY FARM?

 Yes, Cozy Farm offers bulk ordering options for some of its products, allowing you to save money and reduce packaging waste.

Q: Are there any special discounts available for Cozy Farm customers? A: Yes, Cozy Farm offers special discounts and promotions from time to time. Be sure to sign up for our email newsletter to stay updated on our latest offers.

DO YOU OFFER WHOLESALE ACCOUNTS?

No! We are a direct to consumer store.