Alex Orthopedic Bow Tie Pillow for Neck Support - Blue Fiber Filled Cervical Pillow

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club) as well as PayPal, Apple Pay, Google Pay, Shop Pay, and ELO. All payments are securely processed through Shopify with SSL encryption.

Can I cancel my order?

We process orders within 1 hour of receiving them, so cancellations must be requested within that timeframe. Orders placed on weekends or outside office hours (Monday-Friday, 9am-4pm) cannot be canceled. Once your order is processed and sent to our warehouse, we cannot reverse it. Please contact us at info@mycozyfarm.com immediately if you need to cancel, though we cannot guarantee we'll be able to accommodate your request.

Why was my order declined or changed?

We reserve the right to accept or decline orders for any reason. If we cannot accept, modify, or need to cancel your order, we'll contact you via the email, billing address, or phone number you provided.

Shipping & Delivery

Where do you ship?

We currently ship within the continental United States (lower 48 states only).

How long will my order take to arrive?

We typically ship orders the next business days via UPS or USPS. You should expect delivery within 3-7 business days from your order date. Please note that delivery times are estimates and not guaranteed.

How much does shipping cost?

Shipping is free.

How do I track my order?

You'll receive a tracking number as soon as your shipping label is created. You can use this number to track your package through UPS or USPS.

What if my package is lost or stolen?

Once we ship your order, we cannot take responsibility for porch theft or incorrect delivery by the carrier. We recommend first contacting the carrier, and if that's unsuccessful, disputing the charge with your credit card company. Please reach out to us so we can help investigate what happened.

Returns & Refunds

What is your return policy?

We have a 30-day return policy from the date you receive your item. To be eligible for a full return, items must be in the same condition you received them—unworn, unused, with tags, and in original packaging.

Important: For your safety, we never restock food items. This ensures every product you receive is 100% fresh and untouched. If your food item arrives damaged, we will replace it instantly.

How do I start a return?

Contact us at info@mycozyfarm.com or reply to your order confirmation email to request a return. Once approved, we'll send you a return shipping label and instructions. Please do not send items back without requesting a return first—unsolicited returns will not be accepted.

What items cannot be returned?

Gift cards cannot be returned. Food items follow our replacement-only policy for damaged goods.

What about Repeat Purchase subscriptions?

If you're subscribed to our Repeat Purchase program and haven't paused or canceled your subscription, returns cannot be accepted. This ensures fair use of our promotional program. You can cancel or pause your subscription anytime to regain full return eligibility.

What if my item arrives damaged or defective?

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away at info@mycozyfarm.com. We require a photo of the damaged item—we have a strict NO PHOTO, NO RETURNS/REFUNDS policy to prevent fraud. We'll issue a full refund or replacement once we evaluate your claim.

How long does it take to get my refund?

Once we approve your return, you'll be automatically refunded to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Who pays for return shipping?

If the item is damaged or unusable when received, we cover return shipping. For all other returns, the customer is responsible for return shipping costs.

What about Shopify Collective orders?

All Shopify Collective sales are final. Cancellations are only accepted within 30 minutes of order confirmation. Returns and exchanges are not permitted except for damaged or incorrectly fulfilled items, which must be reported with photo evidence within 48 hours of delivery.

Subscriptions

How do subscriptions work?

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select. Your payment details are stored securely, and you'll be charged for each delivery unless you choose to pay in advance.

Can I cancel or change my subscription?

Yes! You can cancel or modify your subscription anytime. Your order confirmation emails include links to manage your subscription.

Do subscriptions auto-renew?

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, simply cancel before the renewal date.

Privacy & Data

What information do you collect?

We collect device information (browser type, IP address, cookies) when you browse our site, and order information (name, address, payment details, email, phone) when you make a purchase. This helps us fulfill orders, prevent fraud, and improve your shopping experience.

How do you use my information?

We use your information to process orders, communicate with you, screen for fraud, and provide relevant marketing (if you've opted in). We also use analytics tools like Google Analytics, Facebook Pixel, Microsoft Clarity, and TikTok Pixel to understand how customers interact with our site.

Do you share my information?

We share information with service providers like Shopify (our e-commerce platform), shipping carriers, and analytics tools to operate our business. We may also share information to comply with legal requirements.

How can I opt out of marketing?

You can opt out of targeted advertising through:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: Visit Bing Ads Settings
• General opt-out: http://optout.aboutads.info/

What about SMS/text messages?

By providing your phone number at checkout or subscribing, you agree to receive order notifications and marketing texts (max 10 per month). Reply STOP to any message to unsubscribe, or text HELP for assistance. Message and data rates may apply.

Are my children's data protected?

Our site is not intended for individuals under age 13.

Product Information

Are product colors accurate?

We've made every effort to display products accurately, but colors may vary depending on your device's screen settings. We cannot guarantee that what you see on your screen exactly matches the physical product.

Can products be discontinued?

Yes, we reserve the right to discontinue any product at any time and may limit quantities or availability by region.

Contact & Support

How can I contact you?

Email: info@mycozyfarm.com
Phone: (305) 497-6858
Address: Cozy Farm, 9833 E Hibiscus St, #570626, Palmetto Bay, FL 33257, United States

What are your business hours?

Monday-Friday, 9:00 AM - 4:00 PM EST

Website & Security

Is my payment information secure?

Yes! All payment information is encrypted and securely processed through Shopify's SSL-secured servers. We never store your complete credit card information.

Do you use cookies?

Yes, we use cookies to enhance your experience and track site usage. You can set your browser to refuse cookies, but some parts of our site may not function properly. Learn more at www.allaboutcookies.org.

We are thrilled to share with you our commitment to providing the highest quality all-natural, sustainable products.

At Cozy Farm, we understand the importance of making healthy choices, both for our bodies and for the environment. That's why we strive to provide our customers with the best possible options. Our natural food store is stocked with a wide range of products, including fresh fruits and vegetables, organic meats, dairy-free options, gluten-free products, and much more. We also carry a variety of natural snacks, organic baby food, and household items made with eco-friendly materials. We have a large selection of medical products for both professional and personal use.

We are proud to be a sustainable grocery store that is committed to protecting the environment. We carefully select our suppliers based on their dedication to sustainability, and we work with local farmers and businesses to reduce our carbon footprint. We use eco-friendly packaging materials whenever possible, and we encourage our customers to do the same.

But Cozy Farm is more than just a natural food store. We are a community hub where like-minded individuals can come together to learn about healthy eating habits and other sustainable lifestyle practices.

We are proud to be your one-stop-shop for all your healthy grocery needs. We invite you to visit us and see for yourself why Cozy Farm is the go-to all-natural food store for health-conscious individuals who care about the environment.