When will my order arrive?
Orders ship the next business day. Delivery is typically 3–7 business days in the continental U.S.
How much is shipping?
Free shipping on orders over $69. Shipping for orders under $69 is calculated at checkout.
What is your return policy?
We offer a 30-day return window on eligible items. Food and supplements are never restocked—damaged or incorrect items are replaced immediately.
Do you offer a money-back guarantee?
Yes. We offer a 30-day money-back guarantee on eligible items. For food and supplements, we do not restock opened products. If your item arrives damaged, defective, or incorrect, we’ll replace it or issue a refund no questions asked.
What if my item arrives damaged?
Email info@mycozyfarm.com with a photo and we’ll take care of it quickly.
Is checkout secure?
Yes. All payments are processed securely through Shopify with SSL encryption.
What payment methods do you accept?
All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I cancel my order?
Orders are processed fast. Contact us within 1 hour of placing your order and we’ll do our best to help.
Need help?
Email info@mycozyfarm.com or call (305) 497-6858 (Mon–Fri, 9am–4pm EST)